How EAA Complaints Work Across Five Key EU Countries
Jun 11 2025
As the European Accessibility Act (EAA) enforcement deadline approaches in June 2025, companies doing business in the EU must be ready to respond to accessibility complaints from users, each country with its own process, deadlines, and penalties.
While the EAA provides a common legal framework, enforcement is handled locally, meaning businesses may face simultaneous investigations in different countries.
What the UsableNet Guide Covers
UsableNet has published a helpful guide explaining how complaint procedures work in France, Germany, Spain, Ireland, and Italy, including:
• Where and how users file complaints
• Required response times and documentation
• Fines and enforcement risks
• The importance of accurate accessibility statements
Why Early Preparation Is Critical
With fines as high as €250,000 in France and enforcement already underway in Spain, preparing now is essential to meet the EAA’s legal requirements and protect your reputation and ensure equal access for all users.
The UsableNet article offers practical, non-legal guidance based on official regulatory sources to help your organization navigate what’s ahead. If your business has digital products in the EU—or plans to—this country-by-country breakdown can help your team stay compliant and avoid costly mistakes.
Want to Check Your Website’s Accessibility?
To get ahead of the EAA deadline and proactively identify issues, you can test your website today using the free AAAtraq checker Just enter your web address in the box and click “Check”. Within about 45 seconds, you'll receive a summary of your site’s digital accessibility status, based on WCAG diagnostics and axe best practice rules.
Try it here: https://aaatraq.com/check (opens in a new window)
Read the full article on UsableNet’s blog:
EAA Complaint Rules: France, Germany, Ireland, Italy, Spain
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