Website ADA Compliance Is Making The Agenda

Jun 29 2022

New data released by the Department of Labor’s Office of Disability Employment Policy indicates that web inaccessibility is amongst the most prevalent issues facing disabled users of the internet. Not only does inaccessibility limit individuals’ ability to engage with websites, but it has also been linked to a lower level of employment and can be causal of lower socio-economic status. In recognition of such information, many prominent officials have recognized the need for change and have sent a letter to the Department of Justice hoping to generate some forward movement on the issue.

What does the report reveal?

On June 10th, 2022, the Office of Disability Employment Policy for the United States Department of Labor released a report titled, “Disability and the Digital Divide: Internet Subscriptions, Internet Use and Employment Outcomes”. The report sets out to demonstrate the impact of society’s shortcomings in providing for accessible digital content to be used by disabled individuals. The Department of Labor’s report indicates the effects of inaccessible digital content was further exacerbated by the onset of the COVID-19 Pandemic. While both disabled and able-bodied individuals experienced higher levels of unemployment at the onset of the COVID-19 Pandemic, disabled workers seemed to be at a greater disadvantage when accounting for remote work. “[During Spring of 2020], 83.1 percent of workers with disabilities who use the internet at work remained employed, while only 75.9 percent of workers with disabilities who don’t use the internet at work remained employed.”1

The report gives insight into the prominence internet connectivity and usability has in the way in which one interacts with the world. Individuals who are, for whatever reason, unable to access the internet, are excluded from engaging with the virtual world. The virtual world, for many, has become as deeply embedded into the fabric of society as the physical. Individuals engage in daily life activities such as telehealth medical treatment, commerce, entertainment, and socialization through the virtual world. Data indicates that while disabled individuals can access certain areas of the virtual world at equal rates as their able-bodied peers, they are excluded from others at disproportionate rates. According to the report, “The largest gap for a specific internet use by disability status was for entertainment: regardless of home internet connection type, people without disabilities used the internet for entertainment at higher rates than people with disabilities did, a difference of 17.5 to 19.1 percentage points.”2 The disparity illustrates the need for a universal doctrine that would bridge the gap towards equality.

While the ADA has been in effect close to 32 years now, the role of it in securing anti-discrimination protections on the web has been of much debate over recent years. No national standard exists for businesses/organizations to adhere to in a uniform fashion. As such, the role of determining the standard at which the compliance bar is to be set has traditionally been undertaken by the Department of Justice (DOJ) and the states.

Deficiencies in accessibility gains notice

On Friday June 10th, 2022, 10 United States Senators sent Attorney General Merrick Garland a letter calling on the department to ensure that websites comply with the ADA. The letter, among other things, calls on the DOJ to promulgate a universal standard for accessibility, clarify their position on covered entities under their guidance, and update their guidance on all forms of technology to be considered current. Such technologies include applications, mobile websites, online systems, and other types of information and communications technology (ICT). The letter is one of many that members of congress have sent to the Department over the years, with little effect. In March of 2022, the Department of Justice ended a four-year silence on the issue when it issued updated guidance concerning web accessibility.


Conclusion The ability to engage and interact with one’s society dictates their station in life. Employment opportunities, access to health care, the ability to communicate, and the ability to engage in commerce are essential pillars to the foundation of today’s American society. The inability to access even one of those pillars significantly disadvantages an individual and puts them at greater risk for future. According to a recently released report by the Office of Disability Employment Policy for the United States Department of Labor (DOL), disabled Americans are at a greater disadvantage for being able to access these facets of life. This fact is only exacerbated by the engagement of these activities through a digital modem/on the internet. The internet, over the past three decades, has integrated itself into the fabric of American society in ways that could not have been imaginable in previous years. Even more recently, with the dependence upon the internet during the onset of the COVID-19 Pandemic, there was a greater reliance on internet to engage in major life activities. As such, a group of U.S. lawmakers took it upon themselves to jumpstart forward progress on the issue. Moving forward, as the digital world further integrates into the everyday lives of humans, this issue will take more prominence.

1 “Disability and the Digital Divide ”(Office of Disability Employment Policy for the United States Department of Labor, June 2022), (opens in a new window)., 2.

2 “Disability and the Digital Divide ”(Office of Disability Employment Policy for the United States Department of Labor, June 2022), (opens in a new window)., 16.

Recent articles

Why fixing digital accessibility is not just an IT or web problem

06 Dec 2022

What is an ADA demand letter?

01 Dec 2022

96% of American Colleges Deny Equal Access to Disabled

08 Nov 2022

After Years of Inaction, Congress Introduces Web Accessibility Bill

03 Nov 2022

Who Wins By Proving You Can Discriminate?

27 Oct 2022

Don’t Blame The System!

25 Oct 2022

Growing awareness about the need for ADA and other legislative compliance

20 Oct 2022

Priority actions – What are they and how to deal with them?

19 Oct 2022

How to deal with website diagnostic detail

14 Oct 2022

No intention of booking hotel room, but plaintiff still entitled to take action

13 Oct 2022